Refund Policy

Everything sold here is digital or a service. Nothing is shipped, so there is nothing to send back.

Workbooks and digital downloads

Thirty days, no questions. If the Career Compass or the Values Workbook is not what you hoped for, email alison@designbydesign.co within 30 days of purchase and I will refund you in full. You keep the file — asking you to delete something I cannot verify is theatre.

Refunds go back to the original payment method and usually show up within 5–10 business days, depending on your bank.

Pay-what-you-can

Some workbooks are pay-what-you-can, including free. If you paid more than you meant to, email me and I will put it right.

Coaching

The introductory Quick Chat is free, and exists so neither of us commits to something that is not a fit.

Single sessions are refundable in full if cancelled more than 24 hours beforehand. Inside 24 hours, the session is charged, because the time was held for you and cannot be refilled.

Packages can be stopped at any point. You are refunded for the sessions you have not used, at the per-session rate of the package. If you need to pause rather than stop, say so — I would rather hold your spot.

Training, speaking and consulting

These are contracted individually, and the cancellation terms are in the agreement we both sign. Those terms win over this page. If no written terms exist, the terms here apply.

Access and sliding scale

I hold pay-what-you-can spots, places for people between jobs, and reduced rates for under-represented leaders. Cost should not be the reason you do not ask. Email me.

How to ask

Email alison@designbydesign.co with what you bought and roughly when. No form, no justification needed. I will reply within two business days.